We sell fire blankets to protect you, your loved ones, your home and your company from the consequences of fire.
Frequently Asked Questions
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Most Asked Questions
Business orders
Which products do you sell?
How can I place an order?
You can place an order through our specialized webshop. Simply select the product you need, add it to your shopping cart, and follow the payment and checkout instructions.
How quickly will I receive my order?
We strive to ship all orders quickly. Order before 9 PM and your order will be shipped the same day. Shipping times vary depending on your location, between 1 to 3 business days.
Can I return or exchange a product?
Yes, you can return or exchange a product within 14 days of receipt, as long as it hasn't been used and is in its original packaging. Contact our support team for return instructions: info@dvm-i.com
Do you offer a warranty on your products?
Yes, all our products come with a 10-year manufacturer's warranty, unless otherwise stated. Please see our Terms and Conditions for details of this warranty. If you experience any problems, our support team is happy to help.
What payment methods do you accept?
We accept many payment methods used in various EU countries, including credit and debit cards, bank transfers, and secure online payment systems.
How can I get advice on choosing the right product?
Our team of experts is ready to help you select the right products. Due to the many languages spoken in the EU, it's best to email us in your own language for personalized advice: info@dvm-i.com
Can I order a product that is out of stock in the webshop?
If a product you're interested in is temporarily unavailable, please contact us. We can provide you with an expected restocking date or offer an alternative product.
info@dvm-i.com
Can I get a discount on large orders?
Yes, we offer discounts for bulk purchases and large orders. Contact our sales department for more information: info@dvm-i.com
Can you ship orders throughout the EU?
We offer shipping throughout the EU. Delivery times and shipping costs may vary depending on the destination, but we strive for fast and secure shipments.