Versandrichtlinien

This Shipping Policy explains how DVM International B.V. ships products ordered through our webshop and how shipping arrangements may differ for Business Solutions, Private Label orders and OEM projects.

Shipping methods, costs, processing times and delivery times depend on the product type, order quantity, destination and any project-specific requirements.

Standard webshop shipping conditions apply only where no separate written quotation, order confirmation, contract, Incoterm or project-specific logistics arrangement has been agreed.

Where separate shipping conditions have been agreed in writing for a Business Solution, Private Label order or OEM project, those agreed conditions take precedence over the standard webshop shipping conditions described below.

1. Auftragsabwicklung und Versand

Standard Löschdecken

Orders for in-stock standard Fire Blankets placed on business days before 9:00 PM CET are normally shipped the same business day.

Bestellungen, die an Wochenenden oder Feiertagen eingehen, werden in der Regel am nächsten Werktag versandt.

Professionelle Brandbekämpfungsdecken

In-stock Fire Limitation Blankets are dispatched from our fulfilment warehouse in the Netherlands.

Due to their size, weight and freight-handling requirements, processing may take longer than for standard parcel shipments.

Die geltenden Versandinformationen werden auf der Produktseite und in der Bestellbestätigung angezeigt.

Business Solutions, Private Label and OEM projects

Processing and dispatch times for larger business orders, Private Label products and OEM projects are determined individually.

The applicable production time, preparation time, estimated dispatch date and transport arrangement will be stated in the quotation, order confirmation or other written project documentation.

Production and dispatch may commence only after all required commercial and technical matters have been completed. Depending on the project, these may include:

• receipt of the agreed advance payment or full payment;
• approval of artwork, translations and packaging designs;
• confirmation of product specifications;
• receipt of barcodes, QR codes, SKUs or other customer information;
• completion of production or quality-control procedures; and
• confirmation of the final freight arrangement.

DVM International B.V. reserves the right to select the most suitable carrier and shipping method based on the product type, destination, order size, handling requirements and freight conditions, unless a specific method has been agreed in writing.

2. Voraussichtliche Lieferzeiten

Standard Löschdecken

• EU1: ca. 1–3 Werktage nach Versand
• EU2: ca. 2–4 Werktage nach Versand
• EU3: ca. 3–6 Werktage nach Versand
• EU4: ca. 4–8 Werktage nach Versand
• EU5: ca. 4–8 Werktage nach Versand, ohne eventuelle Verzögerungen durch den Zoll

Professionelle Brandbekämpfungsdecken

Delivery times for Fire Limitation Blankets depend on the destination, number of blankets ordered, selected freight service and local delivery conditions.

Alle Lieferzeiten, die während des Bestellvorgangs oder in der Bestellbestätigung angegeben werden, sind Schätzungen und stellen keine garantierten Liefertermine dar.

Business Solutions, Private Label and OEM projects

Estimated delivery times for business and project orders depend on the agreed production schedule, freight method, destination, customs procedures and local delivery conditions.

Delivery estimates may be based on parcel transport, road freight, air freight, sea freight or a combination of transport methods.

Unless expressly confirmed in writing as a fixed contractual delivery date, all production, dispatch and delivery times are estimates.

3. Versandkosten für Standard Löschdecken

The following shipping rates apply to standard Fire Blankets sold through our webshop.

The exact shipping cost is confirmed during checkout before payment.

The rates above apply to standard Fire Blankets only. They do not apply to professional Fire Limitation Blankets, Business Solutions, Private Label orders, OEM projects, customised products, pallet shipments or other freight consignments.

4. Versandkosten für professionelle Brandschutzdecken

Fire Limitation Blankets are considerably larger and heavier than standard Fire Blankets. They are therefore shipped under separate freight conditions.

For webshop orders of one to five Fire Limitation Blankets, the shipping cost is calculated automatically based on:

• das Zielland;
• die Anzahl der bestellten Brandschutzdecken; und
• der geltende Frachttarif.

Die genauen Versandkosten werden beim Bestellvorgang vor der Zahlung angezeigt.

Die automatische Online-Bestellung von Brandschutzdecken ist derzeit verfügbar für:

• die Niederlande;
• Belgien;
• Deutschland;
• Frankreich; und
• Luxemburg.

For delivery of Fire Limitation Blankets to a country that is not available during checkout, please contact DVM International before placing the order.

5. Shipping for Business Solutions, Private Label and OEM projects

Larger business orders, Private Label products, OEM products and other customised orders are not normally covered by the standard webshop shipping rates.

Shipping for these orders is arranged individually based on factors such as:

• the destination and delivery address;
• the number, dimensions and weight of the products;
• the number of cartons, pallets or other transport units;
• the required delivery speed;
• the availability of road, air or sea freight;
• customs, export and import requirements;
• special handling or delivery requirements; and
• the agreed Incoterm or other delivery condition.

Where possible, DVM International may provide more than one transport option, such as a faster service and a more economical service. Availability depends on the destination, shipment size and carrier options at the time of quotation.

Freight quotations are generally based on the rates and information available at the time the quotation is prepared. If carrier rates, fuel surcharges, customs charges or other external transport costs change before the shipment is booked, DVM International may revise the freight price before final confirmation.

Any Incoterm applies only when it is expressly stated in a written quotation, order confirmation or contract. The version of the Incoterms rules referred to in that document will apply.

Depending on the agreed delivery conditions, the customer or recipient may be responsible for import clearance, import duties, taxes, local handling charges, unloading, onward transport or other destination costs.

Split deliveries, partial shipments or delivery to multiple addresses are possible only when agreed in advance and may result in additional costs.

6. Orders containing different product types

If an order contains both standard Fire Blankets and one or more professional Fire Limitation Blankets, the applicable shipping charges are calculated during checkout based on the products and shipping methods in the order.

Products may be shipped separately when they are stored at different locations, require different carriers or are subject to different handling requirements.

The complete shipping total is shown before payment for standard webshop orders.

7. Carrier selection and delivery arrangements

DVM International selects carriers and transport services based on the destination, product type, shipment size, service availability and expected delivery reliability.

A customer's preference for a specific carrier can be considered but cannot always be guaranteed unless this has been expressly agreed in writing.

Freight deliveries may require the recipient to be present, provide unloading facilities, arrange access for a delivery vehicle or assist with customs and local delivery formalities.

The customer is responsible for providing a complete and accurate delivery address, contact person, telephone number and any relevant delivery instructions.

Additional costs resulting from incorrect information, an inaccessible delivery location, an unsuccessful delivery attempt or the recipient's inability to accept the shipment may be charged to the customer.

8. Track & Trace

Track & Trace-Informationen werden bereitgestellt, sofern dieser Service für den ausgewählten Spediteur und die ausgewählte Versandart verfügbar ist.

Die Sendungsverfolgungsdaten werden in der Regel per E-Mail versendet, nachdem die Sendung an den Spediteur übergeben wurde.

Some freight, pallet, air or sea shipments may use transport documents, carrier references or status updates instead of a standard parcel tracking link.

9. Delayed shipments

If a standard Fire Blanket order has not arrived within five business days after the expected delivery date, or if a Fire Limitation Blanket or project shipment has not arrived within the communicated delivery period, please contact us at info@dvm-i.com.

Please include your order number, project reference or quotation number so that we can investigate the shipment with the carrier.

DVM International will assist in investigating delayed shipments but cannot guarantee carrier transit times or customs-processing times.

10. Inspection upon delivery

Please inspect the shipment, pallet, cartons and external packaging promptly upon delivery.

If the shipment is visibly damaged, please record the damage with the carrier before signing for or accepting the shipment whenever reasonably possible.

Any reservation or damage should also be written on the carrier's delivery document where this option is available.

Please photograph the damaged packaging, pallet and product and contact DVM International as soon as possible.

Retain the original packaging, labels, pallet and transport documentation until the claim has been reviewed.

11. Non-EU and worldwide deliveries, customs and import charges

DVM International may supply products to customers outside the European Union where suitable transport and commercial arrangements are available.

Shipments to destinations outside the European Union may be subject to export documentation, customs clearance, import VAT, import duties, brokerage fees, handling charges, inspections or other local costs.

Unless expressly stated otherwise during checkout or in a written quotation, these costs are not included in the product or shipping price and are the responsibility of the customer or recipient.

The customer is responsible for verifying whether the products may be imported, sold and used in the destination country and whether permits, registrations, local labels or other documents are required.

DVM International may provide available product and shipping documentation but does not guarantee that a product satisfies every local legal, regulatory or certification requirement outside the markets for which it was originally developed.

Customs processing, inspections or requests for additional documentation may extend the estimated delivery time.

If a shipment is refused, abandoned or returned because import clearance was not completed or local charges were not paid, the resulting transport, storage, customs and return costs may be charged to the customer.

12. VAT and other taxes

Prices and taxes for webshop orders are displayed and calculated in accordance with the applicable checkout settings, customer location and relevant VAT rules.

The final product price, VAT amount and shipping charge are shown before payment for standard online orders.

For Business Solutions, Private Label orders and OEM projects, applicable VAT and tax treatment will be stated in the quotation, order confirmation or invoice based on the information available at that time.

Customers are responsible for providing a correct company name, billing address, VAT number and other information required for the applicable tax treatment.

13. Force majeure and circumstances outside our control

DVM International is not responsible for delay or non-performance caused by circumstances outside its reasonable control.

Such circumstances may include, without limitation, natural disasters, extreme weather, fire, war, civil unrest, strikes, transport interruptions, port congestion, carrier capacity restrictions, government measures, epidemics, pandemics, customs delays, export restrictions, import restrictions or failures by external suppliers and service providers.

In such circumstances, DVM International will make reasonable efforts to inform the customer and identify a practical alternative where possible.

14. Contact

For questions regarding parcel shipping, freight delivery, Business Solutions, Private Label orders, OEM projects or international logistics, please contact:

DVM International B.V.
Email: info@dvm-i.com