Frequently Asked Questions
What products do you sell?
We sell products for fire protection, carbon monoxide protection and products to extinguish (small) fires.
Such as smoke detectors, heat detectors, carbon monoxide detectors, fire blankets and fire extinguishers.
How can I place an order?
You can place an order via our specialized webshop. Simply choose the product you need, add it to your shopping cart and follow the payment and checkout instructions.
How quickly will I receive my order?
We aim to dispatch all orders promptly. Order before 9pm and your order will be dispatched the same day. Dispatch times will vary depending on your location, but most orders are delivered within 3 business days.
Can I return or exchange a product?
Yes, you can return or exchange an item within 14 days of receipt, as long as it has not been used and is in its original packaging. Please contact our support team for return instructions.
Do you offer a warranty on your products?
Yes, all our products come with a 10 year manufacturer's warranty unless otherwise stated. Please see our Terms and Conditions for details of this warranty. If you experience any issues, our support team will be happy to help.
What payment methods do you accept?
We accept many payment methods used in different EU countries, including credit and debit cards, bank transfers and secure online payment systems.
How can I get advice on choosing the right product?
Our team of experts is ready to help you select the right products. Due to the many languages of the EU, it is best to send us an email, in your own language, for personal advice.
Can you ship orders throughout the EU?
We offer shipping throughout the EU. Delivery times and shipping costs may vary depending on destination, but we strive for fast and safe shipping.
Can I get a discount on large orders?
Yes, we offer discounts for bulk purchases and large orders. Please contact our sales department for more information.
Can I order a product that is not in stock in the webshop?
If a product you are interested in is temporarily unavailable, please contact us. We can provide you with an expected restocking date or offer an alternative product.
-
Fast shipping
Ordered before 9pm, shipped the same day.
-
Pay afterwards
Pay easily afterwards for business and private customers
-
International support
Send an email in your own language to: info@dvm-i.com