It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the web shop are for your own account.
These approximate costs per package can be found under our page "Delivery time & Shipping costs", consult the website of your carrier for the exact rates.
If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging.
To exercise this right, please contact us at firstname.lastname@example.org. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when you return it.