WARRANTY

PRODUCTS
All our fire safety products must comply with legal requirements and certifications.
These certifications guarantee that our products meet extensive technical and quality requirements.
Each product indicates which certifications our products comply with.

PRODUCTION
To meet these product certification requirements, our production is ISO 9001 certified.
The ISO 9000 family is a set of five quality management system standards from the International Standardization Organization (ISO) that help organizations ensure they meet the needs of customers and other stakeholders within the legal and regulatory requirements related to a product or employee.

STOCKROOM
Our warehouse in the Netherlands is also ISO 9001 certified, so that the shipping process also runs smoothly.
In addition, our warehouse is Lean&Green certified.
Lean & Green gives participating companies verified recognition (stars) for the CO2 reduction achieved on logistics activities, on the road to Zero Emissions.
We are also a member of the Climate Neutral Group.
Climate Neutral Group helps companies reduce greenhouse gas emissions on their path to Net Zero by 2050.

10 YEAR WARRANTY
Because our production and products must meet the highest requirements, we can provide a lifetime guarantee.
Legal requirements require that our products must be replaced after 10 years. This applies to Smoke Detectors, Heat Detectors, Carbon Monoxide Detectors, Fire Blankets and Fire Extinguishers.

That is why our factory and supplier warranty is 10 years on all products, under normal use and maintenance.

This warranty does not cover damage resulting from accident, misuse or abuse, or lack of reasonable care of the product.
In no event shall DVM International BV be liable for any incidental or consequential damages for breach of this or any other warranty, express or implied, of any kind.

If you have defective products, please contact us first before returning the products. We will not accept defective products returned without prior consultation.